1. Introduction
Welcome to Comfortcraftor. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software services.
We take your privacy seriously and are dedicated to ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) for our European users.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources. The types of information we may collect include:
2.1 Personal Information
When you register for an account, make a purchase, or contact us, we may collect personally identifiable information, including but not limited to:
- Full name and contact information (email address, phone number, mailing address)
- Account credentials (username and password)
- Payment and billing information (credit card numbers, billing address)
- Company name and job title
- Communication preferences
- Any other information you choose to provide
2.2 Usage Information
We automatically collect certain information when you access or use our services, including:
- Device information (device type, operating system, unique device identifiers)
- Browser information (browser type, language preferences)
- IP address and geographic location
- Pages visited and features used
- Time spent on pages and click patterns
- Referring URLs and exit pages
- Date and time of access
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send promotional communications (with your consent)
- To respond to your comments, questions, and requests
- To provide customer support and technical assistance
- To monitor and analyze trends, usage, and activities
- To detect, prevent, and address technical issues
- To protect against fraudulent, unauthorized, or illegal activity
- To comply with legal obligations
- To enforce our terms of service and other agreements
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information for any other purpose with your consent.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We regularly review our security practices and update them as necessary to address new threats and vulnerabilities. Our staff are trained on data protection requirements and the importance of maintaining confidentiality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Portability: You have the right to receive a copy of your data in a structured, commonly used format.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to request that we restrict the processing of your information.
- Withdrawal of Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including standard contractual clauses approved by relevant authorities.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Comfortcraftor
1231 Pacific Blvd, Vancouver, BC V6Z 2X7, Canada
Phone: (877) 285-1036
Email: help@comfortcraftor.world
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.